At Looksveda, we are committed to protecting the privacy and personal information of our customers and visitors. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when visiting our website or making a purchase.

Information We Collect

We gather different types of personal information to offer you our services and ensure a seamless experience. These include:

1. Personal Identification Information

When you create an account, place an order, or subscribe to our newsletter, we collect:

• Your name.
• Your email address.
• Your phone number.
• Your billing and shipping address.

This information is necessary for fulfilling orders, providing customer support, and ensuring timely delivery of products.

2. Payment Information

We collect details necessary for processing payments (credit/debit card information, UPI, etc.). However, we do not store any payment data on our servers. All transactions are securely processed by trusted third-party payment gateway providers that adhere to strict security protocols to protect your payment information.

3. Technical Information

To improve the functionality of our website and enhance your browsing experience, we collect:

• IP address.
• Browser type and version.
• Device information (e.g., operating system).
• Cookies and tracking data (to remember preferences and provide personalized content).

How We Use Your Information

We use the data we collect from you for various essential purposes, including:

1. Order Processing

Your personal and payment information is used to process and deliver your orders efficiently. This includes sending you order confirmations, shipping updates, and responding to any queries related to your purchase.

2. Customer Communication

We use your contact details to communicate with you about:

• Order updates.
• Responses to inquiries or concerns.
• Any changes to our policies or terms that may affect you.

3. Marketing and Promotions

With your permission, we may send you newsletters, exclusive offers, and updates about new products or promotions. You have the option to opt out of receiving these communications at any time by clicking the “unsubscribe” link in the emails or contacting us directly.

4. Website Improvement and Analytics

We collect and analyze technical data to:

• Understand how visitors navigate our website.
• Optimize the user experience and make improvements to our site.
• Ensure the website is functioning efficiently and securely.

Data Security

We take the protection of your data seriously and employ advanced security measures to ensure your personal information is kept safe. These include:

• SSL Encryption: All sensitive information, including payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Access Control: Only authorized personnel with a legitimate business need have access to your personal information.
• Data Retention: We retain your data only as long as it is necessary for the purposes outlined in this policy or as required by law.

Despite our best efforts, no method of online transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. However, in the unlikely event of a security breach, we will notify you promptly.

Your Rights

As a valued customer, you have certain rights regarding the personal information we collect. These include:

1. Access and Correction

You can request access to the personal data we hold about you and update or correct any inaccuracies.

2. Deletion

You have the right to request that we delete your personal information from our systems. However, certain data may need to be retained for legal or business purposes.

3. Marketing Preferences

You can choose to opt out of receiving promotional communications from us at any time. Simply use the "unsubscribe" link in any email you receive or contact us directly.

4. Data Portability

You may request a copy of your personal data in a machine-readable format to transfer to another service provider if required.

Sharing Your Information

Looksveda respects your privacy and will not sell, trade, or rent your personal data to third parties. However, we may share your information under specific circumstances, such as:

• Service Providers: We may share data with third-party vendors who assist in processing payments, fulfilling orders, and delivering packages. These service providers are required to maintain the confidentiality and security of your information.

• Legal Requirements: If required by law or in response to a valid legal request, we may disclose your information to comply with legal obligations or to protect the rights, property, or safety of Looksveda, our customers, or the public.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience on our website. These cookies may store preferences and help us understand your shopping behavior to offer a more personalized experience. Cookies also allow us to track user interactions and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect your user experience on our website.

Changes to Our Privacy Policy

Looksveda reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via email or through a notice on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please do not hesitate to reach out to us at:

Email: privacy@looksveda.com
Phone: +91-9870734694

We are committed to addressing any concerns you may have and ensuring your privacy is protected while using our services.