At Looksveda, we believe in providing exceptional customer service that matches the quality of our Ayurvedic products. Our dedicated support team is always available to assist you with any queries, concerns, or product-related questions you may have. Below are the guidelines for receiving support and ensuring a positive experience with our brand.

Customer Support Channels

We offer several ways to get in touch with our customer service team:

• Email: You can send your inquiries to support@looksveda.com. Our team will aim to respond within 24 hours on business days.
• Phone Support: Our helpline number, +91-9870734694, is available Monday to Friday from 9:00 AM to 6:00 PM IST. For urgent inquiries, please reach us via phone for quicker assistance.
• Live Chat: A live chat option is available on our website for immediate support during business hours. You can ask questions, request product recommendations, or resolve order-related issues in real-time.

Types of Support We Offer

1. Product Information & Recommendations: If you are unsure which Ayurvedic product suits your specific needs, our experts are available to provide personalized product recommendations. Whether you’re looking for solutions to hair fall, scalp health, or overall wellness, our support team will guide you through our range of products and help you make an informed choice.

2. Order Assistance: We assist in placing orders, tracking shipments, and addressing any issues related to your purchase. If you encounter any problems during checkout or post-purchase, our team will work swiftly to resolve them.

3. Technical Support: For issues related to website navigation, account login, or payment difficulties, we offer technical assistance to ensure a smooth and enjoyable shopping experience.

4. Returns & Refunds: Should you need to return a product or inquire about the status of your refund, our team will assist you in following the appropriate steps, ensuring that your issue is resolved promptly.

Response Time

We are committed to responding to all inquiries within 24 hours on business days. In the case of high volumes of requests, there may be a slight delay, but we assure you that we will address your concern as soon as possible.

Your satisfaction is our priority, and we strive to ensure that every interaction with Looksveda is positive, helpful, and informative.